Delete your account

How to request deletion

• Staff (mobile app) — email hello@housekeepro.com from any address, with the subject “Delete my account” and the mobile number you sign in with. You can also ask the property that invited you to remove you from its team.
• Property owners (web app) — email hello@housekeepro.com from the email address you sign in with, with the subject “Delete my account”.

We confirm the request and complete it within 30 days.

What is deleted

• Your sign-in record: name, email address and mobile number.
• Your team membership, floor assignments and push notification tokens.
• For a property owner, the property and all of its data: rooms, checklists, photos, tickets, voice notes and activity history.

What is kept

When a staff member is deleted, the work they recorded for a property, such as room status changes, cleaning photos and tickets, stays with that property as part of its records, without your contact details. Hosting providers may hold request logs for up to 30 days.