Privacy

What we collect

• Account details — name, email address and, for field staff, mobile number. Used to sign you in and to link a staff member to the property that invited them.
• Property and operational data — property details, room categories, room numbers, cleaning checklists, room status, tickets, guest requests and inspection records.
• Photographs — reference photos of cleaned rooms, and photos staff take to record the state of a room.
• Location — when a staff member takes a cleaning photo in the mobile app, the device’s approximate position at that moment is saved with the photo. Location is never collected in the background.
• Voice notes — audio a staff member records on a ticket, so the team can hear the problem described.
• Device push token — used to send work notifications to the mobile app.
• Activity — a log of actions taken in the app, such as sign-ins, staff invitations and room status changes, so a property can see who did what.

We do not collect guest personal data. Guest requests are recorded against a room, not a named individual.

Who processes it

• Clerk — authentication. Holds your name, email and mobile number, and sends verification codes.
• Google Firebase — verifies staff mobile numbers by SMS code when signing in to the mobile app.
• Expo — delivers push notifications to the mobile app.
• Supabase — the database and photo storage. Hosted in Mumbai (AWS ap-south-1), so your operational data stays in India.
• Vercel — application hosting and request logs.
• OpenAI — room photos are sent for analysis when you ask Housekeepro to generate a checklist from a photo, or to compare a cleaning photo against a reference. Checklist text is also sent to translate it into a staff member’s language. Photos are sent only when you trigger those features.

Retention and deletion

Data is kept while your property has an account. Deleting your account removes your sign-in record; operational data belonging to the property is removed on request. See how to delete your account.

Your rights

You may request a copy of your data, correction of it, or its deletion. For staff accounts, requests can also be made through the property that invited you.

Contact

Questions about this policy or your data: hello@housekeepro.com